Social Media is here, and many small and large businesses are taking advantage of it.  With so many platforms, ways to use them and the ability to target customers via advertising, social media has skyrocketed in the business world. 

 

Here are 5 reasons why not using social media could be dangerous for your businesses:

 

1. Social Media Will Increase Brand Awareness

It can be difficult for a business to establish a brand among their community without extensive advertising and customer engagement. But by using social media, any business can be creative when establishing their brand for a small cost. Social media allows content to reach an even larger audience locally and globally, increasing brand awareness. Social media allows a business to see what customers are talking about and what they want to see from that business. Social Media leads to increased brand loyalty. When a customer is loyal to a brand, they are more likely to advertise that business on their own social media sites to encourage potential customers to check them out. Potential customers are then going to look for that business on social media to find more reviews and to learn more about the business. A study performed by Convince & Convert states that “53% of Americans who follow brands on a social platform are more loyal to those brands.”

 

2. Social Media Increases Conversion Rates and Traffic

With every picture, message, and video that is posted on your page, several potential customers see, and will start to recognize your brand. Social media is important for engaging with customers, a great way to increase your conversion rate is by engaging with those customers who are searching for products or services that you offer. Interacting with customers will make them more likely to trust your business and willing to leave a review for other potential customers to read.

 

3. Social Media Gives A Business Higher Brand Authority

The world is on social media, whether they use it professionally or personally, they interact with hundreds of people a day. This leads to reviews and feedback on businesses whether they are on social media or not. If a business has social media accounts, they can take control of that feedback. If a customer posts a negative review on social media, a business can immediately go into damage control. By doing so they can apologize publicly and offer a solution. Other potential customers will see this and will increase their trust in their customer service. If a customer posts a positive review, a business can publicly thank them for their dedication and offer them other services that might interest them. This shows other potential customers that the business is going out of their way to make their customers happy in every situation. Being in control of your brand leads to making your business recognized as an industry expert. When your brand is strong and recognizable, your traffic will continue to grow.

 

4. Social Media Increases Your Opportunity To Expand Your Professional Network

Your competition is on social media right now converting customers from your business, creating a strong brand and growing their business. Using social media to see what content has helped increase traffic to the competition can help you create useful content for your page. Using your competition can also help you determine what customers are looking for in your area of business. On top of that, you can interact with other professionals in order to find potential customers that you may not have found otherwise.

 

5. Social Media Is One Of The Most Affordable Marketing Options Available

All businesses have to watch how much they spend on marketing and advertising. Social media allows for a marketing plan at a very affordable cost. Most platforms offer ad placement. Placing these ads can be tricky sometimes, but it’s well worth the effort. Many social media platforms will also track the amount of clicks and time spent on your page resulting from the ad.  This helps the business determine if social media is increasing their traffic. Facebook analytics is very simple to use and understand, making social media marketing an easy, affordable and effective way to grow any business.